Frequently asked questions
Website/product images or text are too large or too small?
Some users may experience issues with text or image sizing due to ongoing optimizations. Please try the following steps for a better experience:
For Desktop Users:
• Hold down the Ctrl key on your keyboard and scroll your mouse wheel up or down to zoom the page in or out until the content displays correctly.
For Mobile/Tablet Users:
• We recommend trying a different web browser (eg: Chrome, Safari) or using a desktop computer for optimal compatibility.
Having trouble with a promo code? We can help!
Oh no! So sorry your code isn't working. Don't worry, we've got your back.
• The quickest way to fix this is to email us at [shooziz@163.com] or fill out the form below [Contact Form].
Shoot us your code name and the problem you're seeing, and our team will provide you with a new discount code right away. We don't want you to miss out!
How can I check if you deliver to my location?
Checking our delivery availability is easy. Just follow these steps:
1. Add your favorite items to the cart and proceed to Checkout.
2. Navigate to the [Delivery] section.
3. Click on the [Country/Region] dropdown menu. This list shows all the regions we currently ship to.
•If your Country/Region is listed: Fantastic! Please continue with your order.
•If your Country/Region is NOT listed: This doesn't necessarily mean it's impossible!
We encourage you to contact our support team at [shooziz@163.com] or fill out the form below [Contact Form]. Please provide your full address, and we will personally look into all possible options to get your order to you.
We are constantly working to improve our global reach for our valued fans!
How can I see all your products and variations?
The "All Products" Page: Prefer to see every single variation (like every color of every model) laid out at once? We've created a special page just for that!
→Click here to view our [All Products].
This Page displays every style and color variation as a separate item, giving you the full overview. Plus, it includes filter options to help you easily find the perfect product for you.
Why is my payment failing at checkout?
We apologize for the frustration this may cause. Occasionally, our payment partners (Shopify /PayPal Payments) may flag transactions for a routine automated security review. This is a standard process that can be triggered by various factors, including an increase in order volume or unusual activity, and is designed to protect both buyers and sellers.
What to know:
•This is a temporary hold placed by the payment system, not by us directly.
•These reviews are typically resolved within 3-5 business days.
•We are actively providing all required documentation to expedite this process.
What you can do:
•You may try your payment again after 5 days.
•If a second attempt fails, please do not hesitate to contact our customer service team directly at [Chat With Us/Contact Form].
Our team can often assist with alternative arrangements to secure your order.
We sincerely apologize for this inconvenience. Our team is prioritizing a resolution with our partners to restore your shopping experience as quickly as possible. Thank you for your invaluable patience and understanding.
